Frequently Asked Questions
Answers to A Few Questions We Have Anticipated
Choosing the right homecare agency for yourself or a loved some is an important task. We have anticipated some questions you might have and provided answers as it relates to our services. Please do not hesitate to contact us if you need clarification or have further questions.
Yes. Our Director of Nursing and our Director of Care meet with each client prior to beginning care. They will assess your specific needs, your residence and your desires in an aide to help you determine the type of help, the amount of help, and the correct person to aide you.
Our aides can assist with the activities of daily living (transferring/ambulation, bathing, grooming, dressing, eating and toileting) as well as a number of additional tasks such as meal preparation, laundry, light housekeeping and accompanying you on errands. Whether you need a little temporary help to recover from a surgery, for example, or need long-term help, we can assist you.
Call us to discuss your situation. In the case of an emergency we can often send an aide to you within hours. Though, typically it’s best to have several days notice so we can schedule assessments with our Directors of Nursing and Care. This allows us to determine the care that’s best for you, and assign an aide that will be a good fit.
We are licensed by the State of Maryland as a Residential Service Agency by the Department of Health and Mental Hygiene. We are also bonded and insured. Our Director of Nursing and our Director of Care have many years of experience in the field.
We conduct in-person interviews with all aides before hiring them. We also check references and do criminal background checks on all aides. All of our aides are licensed by the state as either Certified Nursing Assistants or Geriatric Nursing Assistants. Each aide also has up-to-date health screenings and CPR certification.
Yes you can. In fact, we encourage your participation in this process. We believe strongly in all aspects of care – physical, emotional and social. We work very hard to make certain that we match our aides with the client’s personalities. We will introduce you to potential caregivers so you can get a better idea of who you will like
Yes we do! We work in our clients’ private homes, as well as independent living facilities, assisted living facilities, nursing homes and even hospitals. We coordinate our care with the staff of the particular facility to ensure you receive the best care.
You don’t have to worry about a gap in coverage. We will send out a substitute to cover the shift until the aide is better
We pride ourselves on the high level of care we provide our clients. We do our best to pair our clients with aides that are the “best fit” for them. The same aide or aides will work with you regularly. This helps you develop a working relationship and comfort level with them.
1005 North Point Blvd, Suite 728
Baltimore. MD 21224
After Hours: 443-742-2678
Mon-Fri: 9:00 – 5.30pm
Sat: 10:00am – 2pm