Ways We Are Different
We are proponents of Continuity of Care. It is important for our memory-care clients to have a regular caregiver—we know that new faces and unfamiliarity with the client’s routine are not conducive to a positive care environment. The client and caregiver develop a crucial working relationship, trust and imperative comfort level.
We typically invite our new clients and their families to interview several different caregivers that we feel would be a good fit and then make their own decision.
We have an excellent record for quickly responding to clients and families who were not prepared, or were not expecting to need to seek care. We are available 24/7 by phone or email, and can provide same-day care for those unscheduled care needs. When it comes to problem solving, we are flexible and responsive and we will react swiftly should a problem occur.
Time and time again, our clients and their families tell us how much they really appreciate all the extra services we provide—the services that show them that we genuinely care about their family members as if they were our own.
Baltimore Family Home Healthcare takes great pride in hiring the very best qualified and experienced caregivers to our team. All of our caregivers are licensed, State Certified Nursing Assistants or Geriatric Nursing assistants with years of experience. Our hiring process is rigorous, including: verbal and written skills assessments, interviews—including in-person interviews—health screenings, nationwide criminal background checks and personal reference checks. We only hire individuals that we would want caring for our own families.
A key contributor to Baltimore Family Home Healthcare’s client satisfaction is our team approach. We know that often the adult children, extended family, friends, doctors and physical therapists may be involved in working to support the senior, we integrate into the care team to provide the best possible support for our clients. We ensure communication and cooperation with the professionals that refer to us. This approach facilitates our clients receiving the very best care solutions possible.